Services & Support

Our people can make your life easier. We’re here to help. ParkingSoft is dedicated to meeting and surpassing your expectations. We offer maintenance, administrative and IT assistance, as well as support for your compliance requirements. While we develop everything with operational uptime as a priority, we are committed to providing technical support whenever you need it. That’s why we offer live support via phone, email, and online 24 hours a day, 365 days a year.

Services

ParkingSoft technicians and engineers will work with you day and night to ensure a smooth running operation with little-to-no downtime. Issue troubleshooting, escalation, dispatch, and repair is facilitated by ParkingSoft Support personnel.
ParkingSoft staff can lend a hand in day-to-day operational and managerial activities, from operational advice, to assistance with system configurations, to providing specific insight into how ParkingSoft Systems could best work for you as well as the data needed to improve your bottom line.
ParkingSoft technicians and engineers can assist in managing the IT infrastructure necessary to run a modern, secure parking operation. Reporting, logging, scanning, and alerting will help in meeting compliance requirements and ensuring the health of your critical parking systems.
When combined with IT Assistance, ParkingSoft will provide additional support for meeting and attaining your Payment Card Industry (PCI) compliance needs. We will provide access to necessary security services, assistance in the design and implementation of compliant security policies, and remediation assistance in both the gap discovery and audit phases of your PCI project.

Support

Live Support Availability:

  • Phone Support:
    • Phone Number: 877.884.7275
    • Non-Emergency Support: 8:00am – 5:00pm Eastern Standard Time, Monday – Friday
    • Emergency Phone Support is available 24/7
  • Email\Web Support:
    • Email Address: support@parkingsoft.com
    • 24 Hours a Day, 365 Days a Year
    • To create a support incident directly from this webpage, please complete the form below.

Submit a Support Request:

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Downloads

People (like you) can learn more about the features and specs of ParkingSoft solutions. We’ve collected all of our product collateral here. Take a look, and then contact us to talk about the ParkingSoft solution that’s right for your organization.

VIEW SPEC SHEETS

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